Frequently asked questions.
What are the main differences between the CSP Business plans and the Enterprise plans?
A: All of the Business plans have a 300 user limit. Additionally, the Business plans that include the Office applications cannot be run in a Remote Desktop Services environment, unlike the Enterprise suites and Office 365 Pro Plus.
Will Office 365 Business Essentials work with my copy of Office?
A: Office 365 Business Essentials works best with the latest versions of Office: Office 2016 for Windows, and Office 2016 for Mac. Office 365 works with slightly limited functionality with Office 2007. If you have Office 2003 or an earlier version, you will need to update to a newer version in order to use Office 365. You do not need a desktop version of Office to use Office 365 Business Essentials. However, you will receive a much richer experience and be able to work offline if you do connect a desktop version of Office to the Office 365 services.
Can I cancel my subscription at any time?
A: All Office 365 Enterprise subscriptions are available as monthly commitment payment. For monthly commitment subscriptions, there is no penalty for cancelling your contract at any time.
What happens to my data if I cancel my subscription?
A: Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data-for example, your email and documents on team sites-and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Office 365 account will be available to your administrator(s) in a limited function account for 90 days.
Can I switch to other Office 365 plans?
A : Yes, but not all plans are eligible for upgrade.
Can I mix and match different Office 365 plans?
A: Yes, you can mix and match Office 365 plans. Please note that there are some license limitations at the plan level. The Office 365 Business, Business Essentials, and Business Premium plans each have a limit of 300 users, while the Enterprise plans are for an unlimited number of users. For example, you can purchase 300 Business Premium seats, 300 Business Essentials seats, and 500 Enterprise E3 seats on a single tenant.
Can I use my own domain name?
A: You can add the domain name you own to Office 365 to create domain-based email addresses.
What happened to the Office 365 Small Business plan?
A: Office 365 Small Business has been renamed Office 365 Business Essentials. Office 365 Business Essentials includes all the features of the Office 365 Small Business plan, plus additions and improvements. For example, Active Directory has been added to Office 365 Business Essentials and the maximum number of users has been increased from 25 to 300.
How long will it take for my order to be completed?
A: For orders that pass the automated “pre-flight” checks, provisioning can be expected to complete within 5-15 minutes. If there are issues that require manual intervention, the typical delivery time is within 1 working day.