Terms & Conditions

Advant Consultancy Ltd (“we,” “us,” “our”) is a limited company registered in England & Wales, with company number 09220171 and VAT registration number GB198109575. These Terms and Conditions govern your use of our services, which include, but are not limited to, Managed Cloud Hosting, Managed AWS Cloud Hosting, Managed Google Cloud Hosting, Managed WordPress Hosting, VPS Solutions, Domain Registration, Broadband Connectivity, Hosted Voice Services, and Microsoft Apps (collectively referred to as the “Services”). By using our Services, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our Services.

Please read these Terms and Conditions carefully before ordering any Services from our website. By ordering any of our Services, you will be bound by these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order any Services from our website. Our Data Processing Agreement under the European General Data Protection Regulation (GDPR), available in our GDPR Data Processing Agreement, is an integral part of these Terms and Conditions. We recommend that you carefully read through the terms and consider printing a copy for your records if necessary.

1. Information About Us

• 1.1. Advant Consultancy operates this website and is managed by Advant Consultancy Ltd (“we,” “us,” and “our”). We are registered in England and Wales under company number 09220171, with our registered office located at 53 Audenshaw Road, Audenshaw, Manchester M34 5HJ. By placing an order for our Services, you agree to receive our regular newsletter via email. This newsletter is our primary communication channel, providing updates on service changes, billing information, planned maintenance, and account access details.
• 1.2. Contracts for the purchase of Services through our website shall be governed by English law. Any disputes arising from or in connection with such a contract will be subject to the exclusive jurisdiction of the courts of England and Wales. The language of the contract between the parties will be English.

2. Your Status

• 2.1. By placing an order through our website, you warrant that:
  • 2.1.1. You have the legal capacity to enter into binding contracts.
  • 2.1.2. You are at least 18 years of age.
• 2.2. If you are ordering on behalf of a company or other business entity, you further warrant that you have the authority to bind that company or business in relation to the order you are placing.

3. The Order Process

• 3.1. You may place an order for Services only after successfully registering an account with us. The information you provide during the registration process must be accurate and complete. By creating an account, you agree that we may restrict access to your account and the Services if we reasonably suspect that the information provided is inaccurate. You are responsible for keeping your username and password confidential and must not share them with anyone. Please contact us immediately if you suspect that your username or password has been disclosed to any unauthorized person.
• 3.2. Before you finalize your order, you will see a summary on-screen that includes details of the Services you wish to order and the total price payable. You will have the opportunity to correct any errors before completing the order.
• 3.3. To complete your order, you will need to register a credit or debit card. While we also accept paperless direct debit, a credit or debit card may be required for your initial order.
• 3.4. After placing an order, we will send you a confirmation of the Services ordered. This confirmation will be emailed to the address associated with your account. Copies of previous invoices will also be available in your account.

4. How the Contract is Formed Between You and Us

• 4.1. After you place an order, you will receive an email from us acknowledging receipt of your order. If applicable, this email will also confirm that the Hosting Service you purchased has been activated (“Acceptance Confirmation”). Your order represents an offer to purchase our Services, and all orders are subject to our acceptance.
• 4.2. The contract between us (“Contract”) will be established only when we send you the Acceptance Confirmation. We retain the right to refuse your order for any reason, and in such cases, we will notify you accordingly.
• 4.3. The Contract will apply solely to the Services specified in the Acceptance Confirmation. We are not obligated to provide any additional Services that may have been included in your order until those Services have also been confirmed.

5. Our Status

• 5.1. Our website may contain links to the websites of other companies, whether affiliated with us or not. We cannot guarantee the quality or performance of the products or services purchased from these third-party websites, and we hereby disclaim any warranties related to them.
• 5.2. This disclaimer does not affect your statutory rights against the third-party seller.

6. Consumer Rights

• 6.1. If you are purchasing as a consumer (i.e., not in the course of your business), under the Consumer Contract Regulations 2013, you typically have the right to cancel the Contract within 14 working days, commencing the day after you receive the Acceptance Confirmation.
• 6.2. However, by placing your order for the Services, you agree that we may begin supplying those Services before the expiration of the seven working-day cancellation period mentioned above. As a result, you will not have the right to cancel the Contract under the Consumer Contract Regulations 2013.
• 6.3. This provision does not affect your statutory rights otherwise available to you.

7. Our Limited Money-Back Guarantee

• 7.1. Once the Contract has been established, you may cancel your Contract for the Hosting Service you purchased.
• 7.2. You may cancel at any time within 30 days, starting from the day after you receive the Acceptance Confirmation. If you choose to cancel within this timeframe, you will receive a full refund of the price paid for the canceled Hosting Service. The refund will be issued to the credit card, debit card, or account used for the original payment. Please note that no other refunds will be provided, and this offer is limited to one cancellation per customer.
• 7.3. To cancel the Contract, you must inform us by raising a support ticket before the end of the 30-day period specified in clause 7.2 above. We will respond to confirm your cancellation request. You must then re-confirm your cancellation request by replying to the confirmation email; otherwise, we will continue to provide the Hosting Service, and your cancellation will be deemed ineffective. This procedure ensures that we do not inadvertently delete any data you may need to retain.
• 7.4. In summary, the following Services may not be canceled under the limited money-back guarantee (this list is not exhaustive):
  • 7.4.1. Domain Registration and Domain Registration Renewals.
  • 7.4.2. Private SSL Certificates.
  • 7.4.3. Virtual Nameservers and other “add-on” products.
  • 7.4.4. Virtual Private Servers (VPS) and associated products.

8. Price and Payment

• 8.1. The price of any Services will be as quoted on our website, excluding VAT.
• 8.2. The total cost of your order for the Services will be clearly stated before you complete your order.
• 8.3. Prices are subject to change at any time. We will notify you of any price increase at least 14 days in advance of its effective date. If you do not cancel your order, you will be deemed to have accepted the new prices, and they will be charged to your account.
• 8.4. Despite our best efforts, some Services may be incorrectly priced due to the number of offerings. We will handle such situations as follows:
  • 8.4.1. If the correct price of a Service is lower than the stated price, we will charge the lower amount upon acceptance of your order.
  • 8.4.2. If the correct price of a Service is higher than the price stated on our website, we will typically contact you for instructions before accepting your order.
  • 8.4.3. We are not obligated to provide the Services to you at the incorrect (lower) price, even after sending an Acceptance Confirmation.
• 8.5. We reserve the right to recover any outstanding amounts due to us through other means, including the enlistment of an external debt recovery agent if necessary. Should we resort to this method, you may incur additional fees and charges, which you agree to pay in addition to the outstanding amount owed to us.
• 8.6. Timely payment is essential. Payment will only be considered received when we have received cleared funds. If your chosen payment method is not authorized by your credit card provider or bank, you authorize us to seek payment from any other credit card, debit card, or direct debit registered on your account.
• 8.7. Failure to authorize payment may result in the suspension of your account.

9. Quality

• 9.1. We warrant that, subject to the provisions outlined in these terms and conditions, any Services purchased from us through our website will be delivered with reasonable care and skill.
• 9.2. We will not be liable for a breach of the above warranty unless:
  • 9.2.1. You provide us with written notice of the breach.
  • 9.2.2. We are given a reasonable opportunity to examine the Services following your notice.
  • 9.2.3. The issue occurs due to your failure to adhere to our verbal or written instructions regarding the use of the Services (if any).
  • 9.2.4. You modify the Services without our written consent.
  • 9.2.5. The issue arises from misuse of the Services.
• 9.3. If we are found to be in breach of the warranty stated above, we will make reasonable commercial efforts to promptly remedy the breach or refund the price of the Services on a pro-rata basis as per the Contract price.
• 9.4. By accepting these terms, you acknowledge that you have not relied on any statement, promise, or representation made by us, unless it is explicitly stated on our website or confirmed in writing by us. This clause does not exclude or limit our liability to you for fraudulent misrepresentation.

10. Access to the Hosting Service

• 10.1. It is your responsibility to ensure that all necessary arrangements are made to access our Hosting Services.
• 10.2. You are also accountable for ensuring that all individuals who access our Services through your internet connection are aware of these terms and conditions, particularly our acceptable use policy.

11. Hosting Service Service Levels

• 11.1. While we do not guarantee uninterrupted or error-free access to our servers, we will make reasonable efforts to minimize downtime.

12. IP Addresses

• 12.1. You shall have no right, title, or interest in any internet protocol address (“IP address”) allocated to you during or after your use of the Services.
• 12.2. Any IP address assigned to you is part of the Hosting Service you purchased and is not transferable by you in any manner.
• 12.3. In the event that an IP address is renumbered or reallocated by us, we will make reasonable efforts to minimize any disruption to you.

13. Back-Up of Your Material and Our Servers

• 13.1. It is your responsibility to maintain appropriate and up-to-date backup copies of any data, information, or other material you upload onto our servers while using the Hosting Services. We provide free tools for creating website and database backups in our control panels. In the event of loss or damage to your material, you will not have access to any server backups we maintain pursuant to our archiving procedures.
• 13.2. We will follow our archiving procedures for the data stored on our servers.
• 13.3. We will not be liable for any loss, destruction, alteration, or disclosure of your material caused by you or any third party.

14. Hosting Service Usage Limitations

• 14.1. The Hosting Service package you order includes a specified bandwidth allowance per calendar month, as detailed on our website at the time of your order.
• 14.2. If your monthly bandwidth allowance is exceeded, the Hosting Service you have ordered will be automatically suspended. In such cases, you may either upgrade your Hosting Service package to one with a higher monthly bandwidth allowance or wait for the Service to resume at the beginning of the next calendar month. You can monitor your monthly bandwidth usage via our control panel.
• 14.3. Unless your Hosting Service package includes a virtual private server, you are permitted to use a maximum of 10% of our server’s processing capacity while using the Hosting Service package you ordered.
• 14.4. We may allow your usage to exceed this CPU limitation and will engage with you regarding your hosting requirements if your usage negatively affects our other customers. Please note that this discretion rests solely with us.
• 14.5. The Hosting Service package you order includes the number of email mailboxes specified on our website at the time of your order.
• 14.6. Any mailboxes that remain unaccessed for 100 consecutive days will be automatically deleted from our system.
• 14.7. When using the Services, you must comply with our Terms of Website Use and our Acceptable Use Policy. In the case of any conflict between our Terms of Website Use and these Terms and Conditions, the latter will take precedence.
• 14.8. A breach of either the Terms of Website Use or the Acceptable Use Policy may result in the termination of our Services to you.

15. Support

• 15.1. Our support team is available to assist you in resolving any issues you may encounter with the Services you are using. However, please note that we do not provide programming support. Our Hosting Services support various programming languages on our servers.
• 15.2. We do not offer telephone technical support. Assistance is provided through online support tickets or via online chat.

16. Domain Names

• 16.1. Where the Contract includes our Domain Registration and Renewal Service:
  • 16.1.1. We will make reasonable efforts to register the domain name you request.
  • 16.1.2. We will not be liable if the relevant domain name registry refuses to register your requested domain name or subsequently suspends or revokes any registration for that domain name.
  • 16.1.3. We will not act as your agent or representative in any dealings with the domain name registry.
  • 16.1.4. The registration and ongoing use of the domain name you request are subject to the terms and conditions set by the relevant domain name registry, which you should review.
  • 16.1.5. You are responsible for ensuring that you are familiar with and comply with the terms and conditions of use.
  • 16.1.6. A domain name will be considered successfully registered when you appear as the registrant in the appropriate “whois” database of the top-level domain name registrar.
  • 16.1.7. We reserve the right to require you to select a replacement domain name if we believe, in our sole discretion, that your chosen name is potentially in bad faith, violates these terms and conditions, or infringes any legal or regulatory requirements. In such cases, we may suspend or terminate the Domain Registration and Renewal Service.
  • 16.1.8. You confirm and warrant that you are the owner of any trademark associated with any domain name (or have the authority from the owner of such trademark) that you have requested to be registered.
• 16.2. You confirm and warrant that you are the legal owner of any domain name (or have the authority of the legal owner) provided by you for use as a domain name in connection with any website utilizing the Hosting Service.
• 16.3. Once a domain name has been successfully registered, it will need to be renewed periodically to maintain your registration. We will send renewal notices 30 days and 7 days prior to the renewal date of your registered domain name. These notices will be sent to the email address registered on your account.
• 16.4. You authorize us to automatically renew the domain name for you unless you have canceled the Domain Registration and Renewal Service in accordance with these terms and conditions.
• 16.5. The renewal price will be specified on the renewals page within the customer administration area and will be charged to one of the payment methods registered on your account.
• 16.6. You acknowledge and agree that we may place locks on any domain registered with us at the time of registration or at any point thereafter, without prior notice to you.

17. Intellectual Property Rights

• 17.1. You retain all intellectual property rights in your material, granting us a worldwide, non-exclusive, royalty-free license to use, store, and maintain your material on our servers and publish it on the Internet for the purpose of providing the Hosting Service to you.
• 17.2. You warrant that your material does not infringe the intellectual property rights of any third party and that you have the authority to grant this license. We may make necessary copies, including backup copies, of your material to meet our obligations.
• 17.3. You agree to defend, indemnify, and hold us harmless against any claims, actions, proceedings, losses, damages, expenses, and costs (including court costs and reasonable legal fees) arising from your use of the Services or any claims alleging that your material infringes the intellectual property rights of a third party.
• 17.4. If you download software from our website, we grant you a non-exclusive, non-transferable, royalty-free license to use that software for the purposes stated on our website. This license will automatically terminate when we cease providing the Hosting Services to you.
• 17.5. Any third-party software downloaded from our website will be licensed to you under the standard software license terms of the owner of the intellectual property rights in that third-party software, as outlined at the time of download.
• 17.6. We retain all intellectual property rights in the Hosting Services (excluding your material) and our software. You must not decompile or disassemble the Hosting Services or our software.
• 17.7. We will defend you against any claims that the Hosting Services infringe any United Kingdom intellectual property rights of a third party and indemnify you for any amounts awarded against you in judgment or settlement of such claims, provided that:
  • 17.7.1. You promptly notify us of any such claim.
  • 17.7.2. You do not admit or settle the claim without our prior written consent.
  • 17.7.3. You reasonably cooperate with us in the defense and settlement of the claim, at your own expense.
  • 17.7.4. We are granted sole authority to defend or settle the claim.

18. Our Liability

• 18.1. We do not monitor and shall not have any liability for your material or any other communication you transmit through the Hosting Services.
• 18.2. Given the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or any network provider.
• 18.3. We do not guarantee or represent that the Hosting Services will be free from security incidents or unauthorized access.
• 18.4. All conditions, terms, representations, and warranties that are not expressly set out in these terms and conditions (or in the documents referenced herein) are expressly excluded.
• 18.5. We do not exclude or limit our liability in any way for:
  • 18.5.1. Death or personal injury caused by our negligence;
  • 18.5.2. Any liability under section 2(3) of the Consumer Protection Act 1987;
  • 18.5.3. Fraud or fraudulent misrepresentation;
  • 18.5.4. Any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
• 18.6. We shall not be responsible for the following types of losses (whether direct, indirect, or consequential) caused by our negligence or otherwise:
  • 18.6.1. Loss of income or revenue;
  • 18.6.2. Loss of business;
  • 18.6.3. Loss of profits or contracts;
  • 18.6.4. Loss of anticipated savings;
  • 18.6.5. Loss of goodwill;
  • 18.6.6. Loss of software or data;
  • 18.6.7. Wasted expenditure (such as pay-per-click advertising costs);
  • 18.6.8. Wasted management or office time.
• 18.7. Subject to these terms and conditions, our maximum aggregate liability under or in connection with the performance or anticipated performance of the Contract, whether in contract, tort (including negligence), or otherwise, shall not exceed 100% of the amount you have paid to us for the Services during the 12 months preceding the event giving rise to the liability in question.
• 18.8. It is advisable that you acquire business interruption insurance or other appropriate insurance to protect yourself and your business in the event of interruption of the Services, particularly the Hosting Service.
• 18.9. When purchasing a product or service from a third-party seller through a link on our website to the seller’s website, the seller’s individual liability will be outlined in their own terms and conditions. We recommend that you review such terms and conditions.

19. Duration of the Services and Cancellation

• 19.1. The part of the Contract related to our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation and will continue until:
  • 19.1.1. We have successfully registered the domain name you requested (the “Domain Name”), and you subsequently request that we do not renew the registration.
  • 19.1.2. We terminate the supply of our Domain Registration and Renewal Service by notifying you because:
    • 19.1.2.1. The Domain Name is no longer available for registration.
    • 19.1.2.2. You are in breach of the terms and conditions outlined herein.
    • 19.1.2.3. There is another reason preventing the registration of the Domain Name.
• 19.2. If we terminate the Domain Registration and Renewal Service under the provisions of this agreement, we will refund the amount you have paid for the Domain Registration and Renewal Service to the credit card, debit card, or other account you used to make the payment.
• 19.3. The part of the Contract related to Services other than our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. Unless such Services are terminated as provided in this clause, they shall continue for the minimum period applicable to the Service you purchased (“Minimum Term”). After the Minimum Term expires, they will continue on a month-to-month basis until terminated:
  • 19.3.1. By you, as a Consumer, informing us of your decision to cancel the Contract by clear statement via online support ticket or live chat.
  • 19.3.2. By you, as a Business customer, informing us of your decision to cancel the Contract via online support ticket or live chat.
  • 19.3.3. By us giving you at least 30 days’ advance notice in writing, sent to the email address registered against your account.
  • 19.3.4. By exercising your right as a Consumer to cancel the Contract within the “cooling-off period,” which is 14 days from the date of purchase.
  • 19.3.5. To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right to cancel before the cancellation period has expired. We recommend this be done at least two working days before the cancellation date. Please note that the cooling-off period only applies to Consumers, not Business Customers.
• 19.4. As part of our cancellation process, you must reconfirm your cancellation request via our support ticket system or live chat; otherwise, we will continue to provide the relevant Services, making your cancellation ineffective. Cancellations cannot be made via letter, email, or telephone.
• 19.5. The monthly price for Services provided under Contracts continuing on a month-to-month basis shall be charged monthly in advance directly to a credit card, debit card, paperless direct debit, or other payment method registered against your account. Payment will be taken on the same date of the month (or the last day of the month if no such date exists) as when the Services originally commenced (“Payment Date”), unless you cancel in accordance with these terms and conditions.
• 19.6. We will not provide a refund for a cancellation that occurs partway through a billing period.
• 19.7. Without limiting any other right to terminate or suspend the Services under these terms and conditions, our Terms of Website Use, or our Acceptable Use Policy, we may terminate the Contract at any time by giving you 30 days’ advance notice via email to the address registered against your account.
• 19.8. If we cancel the Services, we will refund you the amount you have paid for the Services on a pro-rata basis for the unexpired Minimum Term.
• 19.9. Notwithstanding anything to the contrary in these terms and conditions, if you breach an obligation under these terms, we may terminate the Contract with 7 days’ notice to you.
• 19.10. Expiry or termination of the Contract shall not prejudice any rights and liabilities of either party arising in any way under that Contract as of the date of expiry or termination.

20. Deletion of Your Data

• 20.1. If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be immediately and permanently deleted from our system.
• 20.2. Therefore, you are strongly advised to make appropriate copies of such data before cancelling your Services.

21. Additional terms

• 21.1. Additional terms and conditions may apply to our offers. If so, you will be advised of them at the relevant point.

22. Written Communications

• 22.1. Applicable laws require that certain information or communications we send you be in writing. By using our website, you accept that communication with us will primarily be conducted electronically.
• 22.2. We will contact you via email or provide information by posting notices on our website. For contractual purposes, you agree to this electronic method of communication, and you acknowledge that all contracts, notices, information, and other communications we provide to you electronically satisfy any legal requirement for such communications to be in writing. This condition does not affect your statutory rights.

23. Notices

• 23.1. All notices you provide to us must be submitted through our online system.
• 23.2. We may give notice to you at either the current email address or postal address registered on your account with us.

24. Third-Party Rights and Transfer of Rights and Obligations

• 24.1. Neither you nor we intend for any term of the Contract to be enforceable by any person who is not a party to it, as per the Contracts (Rights of Third Parties) Act 1999.
• 24.2. The Contract is binding on you, us, and our respective successors and assigns.
• 24.3. You may not transfer, assign, charge, or otherwise dispose of the Contract or any of your rights or obligations arising from it without our prior written consent.
• 24.4. We may transfer, assign, charge, subcontract, or otherwise dispose of the Contract or any of our rights or obligations under it at any time during the term of the Contract.

25. Events Outside Our Control

• 25.1. We shall not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
• 25.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control, and particularly (without limitation), includes the following:
  • 25.2.1. Misuse, alteration, or interference by you or any third party of our servers or systems (including virus and hacker attacks).
  • 25.2.2. Strikes, lock-outs, or other industrial action.
  • 25.2.3. Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
  • 25.2.4. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
  • 25.2.5. Impossibility of the use of public or private telecommunications networks.
  • 25.2.6. Acts, decrees, legislation, regulations, or restrictions of any government.
• 25.3. Our performance under the Contract shall be deemed suspended for the duration of the Force Majeure Event, and we will have an extension of time for performance equal to the period of the Force Majeure Event. We will make reasonable efforts to terminate the Force Majeure Event or to find a solution that allows for the performance of our obligations under the Contract despite the Force Majeure Event.

26. Waiver

• 26.1. If we fail to insist on strict performance of any of your obligations under the Contract or these terms and conditions at any time, or if we do not exercise any rights or remedies available to us under the Contract, this will not constitute a waiver of such rights or remedies, nor will it relieve you from compliance with such obligations.
• 26.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
• 26.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated as a waiver and communicated to you in writing.

27. Severability

• 27.1. If any of these terms and conditions or any provision of the Contract is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision shall be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.

28. Entire Agreement

• 28.1. These terms and conditions, along with any document expressly referenced in them, constitute the entire agreement between us regarding the subject matter of any Contract and replace any prior agreements, understandings, or arrangements between us, whether oral or written.
• 28.2. We each acknowledge that, in entering into the Contract, neither party has relied on any representation, undertaking, or promise made by the other or implied from anything spoken or written in negotiations prior to the Contract, except as expressly stated in these terms and conditions.
• 28.3. Neither party shall have any remedy for any untrue statement made by the other party prior to the date of the Contract (unless such untrue statement was made fraudulently), and the sole remedy for the other party shall be for breach of contract as specified in these terms and conditions.

29. Changes to Our Terms and Conditions

• 29.1. We reserve the right to revise and amend these terms and conditions from time to time.
• 29.2. You will be subject to the policies and terms and conditions in effect at the time you order services from us, unless any changes to those policies or these terms and conditions are mandated by law or governmental authority (in which case they will apply to orders previously placed by you).
• 29.3. No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.